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This company is bankrupt and the lowest rated credit profile in the industry. If you give them your credit card - don't expect to ever see your spa cover. Brandon is the owner an is a complete ***. DO NOT WASTE YOUR HARD EARNED MONEY ON THESE LOSERS! This company is...
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1.0
I liked
  • Worse
I didn't like
  • Lack of response
#1096331
Reply to reviews
1st time, I placed the order and never received product. 2nd time, I was billed for a new order. I did not place this order. Did not authorize these charges and did not receive any product. Calls and emails are not returned. Researching Solis on the web resulted in...
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Anonymous
RICHARD MONRO

BEWARE SOLIS SPA COVERS IS NOW ADVERTISING UNDER A DIFFERENT NAME AND PHONE NUMBER. HERE IS THERE INFORMATION.http://www.spacoversfast.com/measuring.html(813)448-9260http://ww...

1.0
I liked
  • Worse
I didn't like
  • Loss of money
#1022269
Reply to reviews
We wanted to use a company in the USA so we chose Solis. At first the rep Jennifer was nice and helpful. Helped several times over a Month . The 1st problem was that we worked out a deal but was invoiced $70 more. she didn't include the discounts we agreed on. She said...
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2.2
I liked
  • Quality
I didn't like
  • Costmer service
#1007187
Reply to reviews

Solis Spa Covers - # out of service

Solis Spa Covers
#1086807
3.0
Details
Ive been trying to call them & it says the #has been disconnected. My cover is cracked in many spots, tie down straps tore off, & the zipper underneith split
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Solis Spa Covers - Can't contact for warranty coverage

Solis Spa Covers
#1070763
1.0
Details
I purchased a $600 cover with a 5 year warranty. It's been 3 years and I can't get anyone to respond to me for warranty coverage. The cover is super heavy, heat is escaping and the straps have come off!
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Solis Spa Covers - New cover ordered April 12,2017. l have not received a shipping notice yet....

Solis Spa Covers
#1053876
2.6
Details
Solis is AKA America's best spa covers. They advertise 10 to 12 business days to ship new spa covers. I ordered a cover April 12, 2017 and have emailed them twice as to when it will ship out. I still haven't gotten confirmation. Meanwhile my old cover is falling apart. Never, never again. The company makes implied promises they do not keep.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Solis Spa Covers Shipping Service Review

Solis Spa Covers
#998283
1.0
Details
I paid $295 first of Dec 2016 and haven't been able to get in touch with them since they took my money. I've been stolen from by a thief. Very sad.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I ordered one 11 months ago. within 6 months the thing was falling apart. I had several phone calls and sent more than one email with pics. I kept getting the runaround. Finally the owner got on the phone and was a complete ***. Screaming, yelling, condensending. I...
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Anonymous
RICHARD MORNO

BEWARESOLIS SPA COVERS IS NOW www.spacoversfast.com, (813)448-9260THEY WILL TAKE YOU MONEY AND RUN

#1003612
Reply to reviews
We ordered a spa cover in early January 2017 online, paid for it via credit card. We have tried contacting Solis to see the status of our spa cover via phone. An automatic message states "mailbox is full". We contacted our credit card company, they gave us number to...
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Anonymous
Anonymous

Update: Apparently Solis Spa is now America's Best Spa Covers (813)448-9260; infosmicovers@gmail.com. I sent them an email and it took two days to hear back but they did respo...

Anonymous
Dana

I'm going through a similar issue. I ordered a cover in OCTOBER and it did get shipped almost two months AFTER I ordered it however the freight company called to let me know ...

I didn't like
  • We are unable to contact anyone at company
#1002187
Reply to reviews
I ordered a spa cover on 19 Nov 16. My credit card was charged on 28 Nov 16 for the full amount. To this date (30 Jan 17), no spa cover has been delivered to me despite previous delivery promises (the latest promise I received on 29 Dec 16, was delivery for 28 Jan...
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Anonymous
Anonymous

They are now, spacoversfast.com

Anonymous
Anonymous

Call: (813) 448-9260They now are called, "America's Best Spa Covers"

I didn't like
  • Being abused
#1000044
Reply to reviews
Ordered spa cover on 12/14/16 ,expected delivery date of 10 -14 business days. 1/16/17 after no return phone calls(mail box was full of messages on the last day), emails and chat messages, I contacted my bank to report fraud.  I then received an email stating it would...
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1.6
I didn't like
  • Never received item
#997856
Reply to reviews
We ordered a hot tub cover end of Nov. we where told it was going out over and over. Even have a email with who would be bringing it to us. Nope never picked up~ So we started calling they wont answer nor return any messages. I have even faxed them twice. NOTHING. Now...
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I didn't like
  • No one returning any phone calls
#996694
Reply to reviews
I ordered this cover last year. It took longer to receive "because of the time of year". I gave them that and was very understanding. Now less than a year later the under side of the cover comes completely unattached. I called repeatedly and finally got an answer , She...
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1.5
#996501
Reply to reviews
I ordered a cover on 11/14/2016, they took the $300 on the 21st. I was also told it will be shipped in 10 - 14 days still nothing. I have left dozens of messages, sent many emails and finally got one back saying sorry we had lots of orders yours will ship 1/9/17...
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Anonymous
Tom

Essentially having the same problem here. Could you share the e-mail address? All I have is phone of 866 460-4537, which answers with recording saying they are busy, leave v...

Anonymous
Anonymous

We are going through the same thing around around the same dates as yours. Call the *** out of this cell 1-312-960-0716 they called my husband off this phone to take our orde...

#994586
Reply to reviews