Solis Spa Covers
Reviews and Complaints
Slow production, delivery issues
Solis Spa Covers is an easy, no hassle way to get a great cover at a great price
- Delivered on time
- Informative regarding options
- Communication
My New Cover from Solis Spa Covers is Perfect!
DOUBLE LAYER BAG DOESN"T WORK AND THEY DON"T BACK IT
- Cover when it first came
- Lack of response
Preferred solution: replace the waterlogged cover
Solis Spa rip off
Compliments to Solis Spa Covers
Terrible service
Check out their Better Business Rating
Solis- The worst customer service!!!!!
Hot Tub Cover Discolorization
We ordered a hot tub cover from Solis Manufacturing. After having the cover for about 3 months I started to notice discoloration and degradation on the inside of the cover where it's exposed to water.
Our hot tub is about 12 years old and had 3 previous covers. None of the previous covers had any issues related to the inside of the cover.I sent photos to Solis indicating the problem and describing the problem. I received a generic response email pretty much saying the problem was due to over exposure of chemicals we added to the hot tub. We have an ozonator and use a little bromine.
That's all. After calling Solis to follow up on the issue ...twice... I was informed that ozonators are a thing of the past, that no one uses them anymore and that was probably the problem. Solis suggested I send the skin back to them for analysis.
Sending the skin is next to impossible for me since the temperature here is below freezing half the year.
I called the company that sold us the ozonator and they confirmed that ozonators are not a thing of the past and in fact are very popular.Basically, Solis is telling me it's my fault, blaming it on the chemicals, which is ***. DO NOT BUY A HOT TUB COVER FROM SOLIS!!!!!
Made the wrong Spa Cover
My experience with this company was by far the worst I have ever encountered from any company whether it be in person or on the internet. Before ordering I called to make sure they had the pattern of my spa cover based on the spa make and model.
I was told they had it. I ordered the cover and when it came it did not fit. I immediately called the company. I was told to send pictures which I did.
From that point on they refused to talk to me. I had to trick them and use different phones so they would answer my calls. Not once was I given the opportuntity to speak to a customer service person. I was told through an email if I wanted to pay for the shipping I could send it back.
The cost of the shipping was almost as much as the cover cost. They know that so that is their scam.They had the wrong pattern, ignored the information I put on the order form, refused to talk to me. As a last effort I offered to pay a third party of their choice to come and evaluated the cover. I did this through the Better Business Bureau.
They wanted no part of that. The fact the cover was made wrong was not as bad as being treated like dirt. They do care about customer service. There were times I called and they would answer as the US Olympic Committee when they saw my name on their caller I.D.
screen.
That in itself shows the mentality of the company. I would never, never, never buy from this company again.
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did receive you cover yet.i am dealing with the same thing its been a month. Starting to get worried