Latest review first
Hello, your level of service is terrible. and if I had it delivered to my house there would be no one home to sign. I tried to send pictures to your email all of which were returned. this is not the way to do business with customers. I had not heard any correspondence...Read more
Company wrote 0 private or public responses to the review from May 16, 2016.
Solis Spa Covers - Tech department is awesome!
Solis tech dept is a god send. I have called at least 8 different times for help and they work me through the measuring process each time and then I order my cover with a great price and I can trust it is going to be right. I always thank them for such great help. well, it's like being back in time when a bussiness cared for and RESPECTED me. I can't say enough, you people are great. THANK YOU THANK YOU THANK YOU. great help, great covers, great price.
Company wrote 0 private or public responses to the review from Feb 04, 2016.
- Knowledgeable staff
- Customer service
To be honest, there were some problems with my first spa cover order. Solis's Customer Service reps were terrific. Throughout our chat and phone conversations, they were courteous, helpful and ultimately we were able to resolve the issue to my satisfaction. The second...Read more
Company wrote 0 private or public responses to the review from Jan 14, 2016.
Bennington County, Vermont
I have never left a bad review about any product or service. Solaris Spas advertises shipping in 10-14 business days. Ordered mine in November and here in January I sit without a spa cover and the snow collapsing my old one. I was going to include it as a Christmas...Read more
Company wrote 0 private or public responses to the review from Jan 09, 2016.
I didn't like
- Was lied to several times
I am always hesitant to give feedback on items purchased, especially when a product is fairly new. [ A lot of products can appear to be good when new, only to fail in quality as time passes.] After researching many spa cover sites, I decided to go with Solis Spa...Read more
Company wrote 0 public responses to the review from Dec 02, 2015.
ODERD A BY PHONE FOR MY CAL SPA AUGUST 21 2015 RECEIVED THE COVER OCT 2 2015 RECEIVED A COVER THAT WAS 3 INCHES TO BIG CALLED COMPANY SPOKE TO OWNER IT IS ALL FAMILY BY THE WAY !!! I WAS TOLD THAT IS WHAT I ORDERD WHEN I TOLD HIM THAT I CALLED IN MODEL AND MAKE THEY...Read more
Company wrote 0 public responses to the review from Nov 30, 2015.
Solis Spa covers - bad, bad, bad experience run don't walk away! The worst company I have ever dealt with, the owner are rude and nasty. They advertise 7 - 10 days to deliver a new cover, totally not true. I ordered one and waited and waited, called after 3 weeks and...Read more
Company wrote 0 private or public responses to the review from Nov 28, 2015.
I didn't like
- Cussed at me
- Screamed at me
- No customer service
Owner called me a *** f@#&ing *** and many many MANY other explictives for complaining. Spent $439 on a cover. Was told it would ship in 10-14 days and I would have the cover within 15-18 days of ordering. Paid in full. Four weeks later I called and the RUDEST lady...Read more
Company wrote 0 private or public responses to the review from Nov 12, 2015.
I bought my cover from Solis Spa covers in March 2015, less then six months is has turn light green. Last cover (not from them) lasted over 10 years without a problem. They are saying chemical burn. I check my water weekly, same way I did with the last cover for the...Read more
Company wrote 0 public responses to the review from Nov 09, 2015.
I didn't like
- Quick to say it was you not the product
Solis Hot Tub Covers is the worst company we ever had to deal with. When we ordered our cover by phone, They took information like the make and model of the tub, but never asked us to physically measure it. It says on there web site that they have all hot tub...Read more
Company wrote 0 public responses to the review from Oct 28, 2015.
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