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Solis Spa Covers - Damaged hot tub cover.
I received a hot tub cover from Solis Spa cover & Hot tub cover. They did not deliver the hot tub cover within the ten days. (ordered June 27). I call the company the middle of July and I was told they did not have my order. Then the last week of July the sent me...
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I didn't like
  • Lack of response
#709723
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I bought a cover from this company and upon installation this thing was already falling apart. Endless emails upon unanswered phone calls is all I've gotten. I followed directions to the T and have got nothing but the shaft. This place sucks. I cant even believe this...
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1.5
#709331
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I ordered a hot tub cover in the middle of June. The money was taken out of my account on June 29. I had to pay extra for shipping because they do not do free delivery to NY. I call today 7/14 to see what the status of my cover was and I was told it is scheduled to...
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Anonymous
Anonymous

We just had the same thing happen with them. We ordered our spa cover June 30. Their site says 12-14 days. We have called several times, to be told, it will be shipped in 2 da...

#665851
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We received with the cover valet lifter Friday afternoon. Everything is just great. Hot tub cover fits just like a glove and is of excellent quality as expected. One thing that I did not find was my prize package you know the one that you get when you open a box of...
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4.8
I liked
  • Saved money
  • Delivered on time
  • Quality
#658151
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I wish I could comment on the product, but that would involve actually receiving the product. Their website indicates your cover will ship in 10-14 business days. I am now on day 23 (business days, holiday and weekends excluded) and still no product. Order was...
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Anonymous
Anonymous

did receive you cover yet.i am dealing with the same thing its been a month. Starting to get worried

#655956
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ORDERED A SPA COVER THREE YEARS AGO, WAS TOLD WHAT A WONDERFULL WARRENTY THEY HAVE! HAD IT DOUBLE WRAPPED,ETC. IT NOW WEIGHS SO MUCH ON ONE SIDE I CAN NOT LIFT IT, OPENED IT UP TO TAKE PICTURES AND IT IS DEFINTELY FULL OF WATER, NO ONE ANSWERS CALLS,E MAILS, ETC. I...
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2.0
La Pine, Oregon
#651431
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The process of researching many spa cover manufacturers and cover models was long and tedious but our final decision was made easier by the professional and helpful salesperson at Solis Spa Covers in Florida. Combine this with the reputation for high quality yet good...
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4.8
I liked
  • Informative regarding options
  • Communication
  • Delivered on time
#604695
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I ordered a cover and paid the extra that was required to have the top double layered. The double layer was SUPPOSED to give me a 5 year warranty. It has been a little over 3 years and I can barely lift half the cover to open it up. Half the cover weighs close to...
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Anonymous
Solis Manufacturing Inc

At Solis Covers we take customer service very seriously. We understand it can be frustrating to address Warranty issues and the majority of our 100,000+ customers understand t...

2.3
Pine Island, Minnesota
I liked
  • Cover when it first came
I didn't like
  • Lack of response
#597550
Reply to reviews
The Best Place for a Hot Tub Cover. I was very pleased with Solis. We knew we were looking for a spa cover and a neighbor recommended them to me. We called in and liked their selection but weren't ready to buy yet. We went back to Solis Spa Covers a few months later...
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4.8
I liked
  • Communication
  • Delivered on time
  • Informative regarding options
#568466
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My New Cover from Solis Spa Covers is Perfect!
Wow! Thanks a ton Solis your are a stand up group. I know that one of the most significant concerns about ordering a hot tub cover online is getting the finished product to the customer undamaged. In my case, the cover I ordered was delivered in perfect condition in...
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Anonymous
Anonymous

Yeah right - stand up - what a joke. I highly doubt a customer would leave such a review as they are a scam. Solis Patio, Pearl Ventures, Solis Spa. Yet Overstock still con...

#526204
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