Latest review first
I received a hot tub cover from Solis Spa cover & Hot tub cover. They did not deliver the hot tub cover within the ten days. (ordered June 27). I call the company the middle of July and I was told they did not have my order. Then the last week of July the sent me...Read more
Company wrote 0 public responses to the review from Oct 02, 2015.
I didn't like
- Lack of response
I bought a cover from this company and upon installation this thing was already falling apart. Endless emails upon unanswered phone calls is all I've gotten. I followed directions to the T and have got nothing but the shaft. This place sucks. I cant even believe this...Read more
Company wrote 0 private or public responses to the review from Oct 01, 2015.
I ordered a hot tub cover in the middle of June. The money was taken out of my account on June 29. I had to pay extra for shipping because they do not do free delivery to NY. I call today 7/14 to see what the status of my cover was and I was told it is scheduled to...Read more
Company wrote 0 public responses to the review from Jul 14, 2015.
We received with the cover valet lifter Friday afternoon. Everything is just great. Hot tub cover fits just like a glove and is of excellent quality as expected. One thing that I did not find was my prize package you know the one that you get when you open a box of...Read more
Company wrote 0 private or public responses to the review from Jun 29, 2015.
- Saved money
I wish I could comment on the product, but that would involve actually receiving the product. Their website indicates your cover will ship in 10-14 business days. I am now on day 23 (business days, holiday and weekends excluded) and still no product. Order was...Read more
Company wrote 0 public responses to the review from Jun 25, 2015.
ORDERED A SPA COVER THREE YEARS AGO, WAS TOLD WHAT A WONDERFULL WARRENTY THEY HAVE! HAD IT DOUBLE WRAPPED,ETC. IT NOW WEIGHS SO MUCH ON ONE SIDE I CAN NOT LIFT IT, OPENED IT UP TO TAKE PICTURES AND IT IS DEFINTELY FULL OF WATER, NO ONE ANSWERS CALLS,E MAILS, ETC. I...Read more
Company wrote 0 public responses to the review from Jun 16, 2015.
La Pine, Oregon
The process of researching many spa cover manufacturers and cover models was long and tedious but our final decision was made easier by the professional and helpful salesperson at Solis Spa Covers in Florida. Combine this with the reputation for high quality yet good...Read more
Company wrote 0 private or public responses to the review from Mar 06, 2015.
I ordered a cover and paid the extra that was required to have the top double layered. The double layer was SUPPOSED to give me a 5 year warranty. It has been a little over 3 years and I can barely lift half the cover to open it up. Half the cover weighs close to...Read more
Company wrote 0 public responses to the review from Feb 19, 2015.
Pine Island, Minnesota
- Cover when it first came
I didn't like
- Lack of response
The Best Place for a Hot Tub Cover. I was very pleased with Solis. We knew we were looking for a spa cover and a neighbor recommended them to me. We called in and liked their selection but weren't ready to buy yet. We went back to Solis Spa Covers a few months later...Read more
Company wrote 0 public responses to the review from Dec 11, 2014.
Wow! Thanks a ton Solis your are a stand up group. I know that one of the most significant concerns about ordering a hot tub cover online is getting the finished product to the customer undamaged. In my case, the cover I ordered was delivered in perfect condition in...Read more
Company wrote 0 public responses to the review from Aug 26, 2014.
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