Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Ordered a hot tub cover through their amazingly user friendly website, two days later received a call from customer service asking if I wanted a longer skirt/flap - the measurement I gave seemed short - indeed I did want the skirt - I measured from the wrong spot. Easy enough, until you think that this company is East Coast, they called at a convenient West Coast time and I was shocked that they called at all.

It would have been just as easy to ship the cover and charge me - the website gives you ample chances to review your order to make sure it's right.

Very alert, very helpful and a company that truly seems to make a product that works. Good work and a good company all around.

Product or Service Mentioned: Solis Spa Covers Customer Care.

Reason of review: Good customer service.

I liked: Knowledgable staff, Customer service, Workmanship, Delivered on time.

Company wrote 0 private or public responses to the review from Sep 09, 2016.
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