Update by user May 18, 2016
I have been threatened to be turned into ebay even this was not purchased through them and legal action.
Original review posted by user May 16, 2016
your level of service is terrible. and if I had it delivered to my house there would be no one home to sign.
I tried to send pictures to your email all of which were returned. this is not the way to do business with customers. I had not heard any correspondence from your company as to the replacement for over 3 weeks. after mult5iple calls with no response I had given up.
ebay has nothing to do with this transaction as this was the only way that you answered. this will get no where with this email and I still have something that is un useable. the packaging is terrible from your factory which I believe is part of it. this will not stop here as I have something that is not usable and a piece of junk, I guess I should have never used your company and I will also let ebay know with other sites of your reply.
I know there are better ways to take care of this but with your threatening of turning me in to ebay is the wrong thing to do. so I guess we are at a standstill.
must65pny1 wrote the review because of poor customer service at Solis Spa Covers and attached a photo. Reviewer claimed that he or she lost $419 and wants Solis Spa Covers to offer any options to resolve the issue.
The most disappointing in user's experience was lack of response, no customer service and poor shipping packaging. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.