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We ordered a spa cover in early January 2017 online, paid for it via credit card. We have tried contacting Solis to see the status of our spa cover via phone. An automatic message states "mailbox is full". We contacted our credit card company, they gave us number to...
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Anonymous
Anonymous

Update: Apparently Solis Spa is now America's Best Spa Covers (813)448-9260; infosmicovers@gmail.com. I sent them an email and it took two days to hear back but they did respo...

Anonymous
Dana

I'm going through a similar issue. I ordered a cover in OCTOBER and it did get shipped almost two months AFTER I ordered it however the freight company called to let me know ...

I didn't like
  • We are unable to contact anyone at company
#1002187
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I ordered a spa cover on 19 Nov 16. My credit card was charged on 28 Nov 16 for the full amount. To this date (30 Jan 17), no spa cover has been delivered to me despite previous delivery promises (the latest promise I received on 29 Dec 16, was delivery for 28 Jan...
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Anonymous
Anonymous

They are now, spacoversfast.com

Anonymous
Anonymous

Call: (813) 448-9260They now are called, "America's Best Spa Covers"

I didn't like
  • Being abused
#1000044
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Solis Spa Covers Shipping Service Review

I paid $295 first of Dec 2016 and haven't been able to get in touch with them since they took my money. I've been stolen from by a thief. Very sad.
1.0
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Advertised vs Delivered
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#998283
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Ordered spa cover on 12/14/16 ,expected delivery date of 10 -14 business days. 1/16/17 after no return phone calls(mail box was full of messages on the last day), emails and chat messages, I contacted my bank to report fraud.  I then received an email stating it would...
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1.6
I didn't like
  • Never received item
#997856
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Solis Spa Covers Customer Care Review

Joe DeChristopher Call me, please I bought a spa cover 1 or two years ago. It was fine. I called a month ago for a technical question about it. Left a message. No response. Sent an email, no response. Since then, I have left 3 more messages a an email. No response. I tried today. The message box is full. Not responsive at all. Please call me
3.2
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#997736
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Solis Spa Covers Hot Tub Cover Review

We ordered a cover in December and were told 2-3 weeks now we cannot get in contact with them , via phone voicemail or email!
#997378
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We ordered a hot tub cover end of Nov. we where told it was going out over and over. Even have a email with who would be bringing it to us. Nope never picked up~ So we started calling they wont answer nor return any messages. I have even faxed them twice. NOTHING. Now...
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I didn't like
  • No one returning any phone calls
#996694
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I ordered this cover last year. It took longer to receive "because of the time of year". I gave them that and was very understanding. Now less than a year later the under side of the cover comes completely unattached. I called repeatedly and finally got an answer , She...
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1.5
#996501
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I ordered a cover on 11/14/2016, they took the $300 on the 21st. I was also told it will be shipped in 10 - 14 days still nothing. I have left dozens of messages, sent many emails and finally got one back saying sorry we had lots of orders yours will ship 1/9/17...
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Anonymous
Tom

Essentially having the same problem here. Could you share the e-mail address? All I have is phone of 866 460-4537, which answers with recording saying they are busy, leave v...

Anonymous
Anonymous

We are going through the same thing around around the same dates as yours. Call the *** out of this cell 1-312-960-0716 they called my husband off this phone to take our orde...

#994586
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Solis Spa Covers Hot Tub Cover Review

Top quality sewing boughtvfrom 3 different companies most out there are not actual manufactures, as for screamed at me dont call in and get nasty off the bat, id scream at you too heard acall when i picked up my cover
4.4
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Advertised vs Delivered
Customer service
Diversity of Products or Services
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Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#992691
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