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I ordered a cover on 11/14/2016, they took the $300 on the 21st. I was also told it will be shipped in 10 - 14 days still nothing. I have left dozens of messages, sent many emails and finally got one back saying sorry we had lots of orders yours will ship 1/9/17...
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Anonymous
Tom

Essentially having the same problem here. Could you share the e-mail address? All I have is phone of 866 460-4537, which answers with recording saying they are busy, leave v...

Anonymous
Anonymous

We are going through the same thing around around the same dates as yours. Call the *** out of this cell 1-312-960-0716 they called my husband off this phone to take our orde...

#994586
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we ordered a hot tub cover on Nov 14 to be shipped in 12 to 14 days, it is now January 12th. They won't answer the phone ever. I think they are a scam and are out of business and now I am out $300.00 We are very upset, DON'T EVER BUY ANYTHING ONLINE FROM THEM THEY ARE...
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Anonymous
Anonymous

call ur bank and contest. Same thing happened to me orderd 11/29/2016 its now 01/19/2017 and no cover or returned calls nor will she answer phone. I called my bank and they re...

Anonymous
Anonymous

Relax ... take a breath, then simply call your credit card company and calmly tell them your story. They will credit your account.

#989932
Reply to reviews
We purchased a hot tub cover last month for our 20 year old hot tub. The staff was friendly, knowledgeable and professional. The customer service is great, I was worried about my measurements and I am glad I trusted Solis's recommendations with the final measurements...
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4.5
I liked
  • Quality
  • Fast delivery
  • Good customer service
#977292
Reply to reviews

Solis Spa Covers Customer Care Review

Solis Spa Covers
#997736
3.2
Details
Joe DeChristopher Call me, please I bought a spa cover 1 or two years ago. It was fine. I called a month ago for a technical question about it. Left a message. No response. Sent an email, no response. Since then, I have left 3 more messages a an email. No response. I tried today. The message box is full. Not responsive at all. Please call me
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Solis Spa Covers Hot Tub Cover Review

Solis Spa Covers
#997378
We ordered a cover in December and were told 2-3 weeks now we cannot get in contact with them , via phone voicemail or email!
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Solis Spa Covers Hot Tub Cover Review

Solis Spa Covers
#992691
4.4
Details
Top quality sewing boughtvfrom 3 different companies most out there are not actual manufactures, as for screamed at me dont call in and get nasty off the bat, id scream at you too heard acall when i picked up my cover
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Solis Spa Covers Hot Tub Cover Review

Solis Spa Covers
#988180
1.0
Details
Bought cover with dual vapor barrier oct 14, 2012 for $419. Paid for upgraded cover with dual vapor barrier and longer skirts. As of today cover is completely water logged. I use a mineral stick - not related to chemical degradation. I have emailed and called several times as it was still under warranty and not a single response. They can take your money but the warranty is WORTHLESS!
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On 11/3/16 I ordered a hot tub cover and lifter. That very same day my credit card was charged for the full amount. Today is 12/14/16 and I do NOT have my cover and lifter despite many phone calls that resulted in broken promises. The last was that by the end of the...
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Anonymous
Shopping4fun

We ordered our cover on 11/18. Each time we have called to inquire about it, we get the same answer. They'll get it on the track will get it by next Wednesday. Sally was ver...

3.1
#972950
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Bought this to replace a worn out cover for an old leisure bay spa. First time ordering something like this (hot tub cover) on line. The on-line instructions for determining the corner and the customer service on the phone were awesome. Web site was clear and easy to...
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5.0
I liked
  • Knowledgeable staff
  • Workmanship
  • Quality
#968031
Reply to reviews
I ordered a spa cover on 11/18/2015 that had a 10 day delivery promise, as still displayed on their website. On November 28th I initiated contact through their website as to the status of the order. On November 30th I received this response: "Good afternoon Mr....
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1.7
I didn't like
  • Quick to say it was you not the product
  • Cover has cheap foam
  • Lie constantly
#948619
Reply to reviews
Wished I had read the reviews before I ordered my hot tub cover. I would never had ordered from this company. I ordered my cover on September 2- and they got their money on the same day. It is now October 25th and still no cover. Every time I call I'm either told that...
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1.0
#943235
Reply to reviews
It's been SIX (6) weeks since we sent our old cover back to these nit-wits for replacement and they don't ever answer the phone or return voice mail messages. I was suppose to hear back from the owner after a discussion with someone name Jennifer...guess what - not a...
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Anonymous
BJ

Never answer the phone. emails come back. Replacement vinyl (under warranty) didn't fit the foam. They require the customer to pay for returns even if it is the fault of So...

1.1
Clinton Township, New Jersey
I didn't like
  • Quick to say it was you not the product
#943138
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Ordered a hot tub cover through their amazingly user friendly website, two days later received a call from customer service asking if I wanted a longer skirt/flap - the measurement I gave seemed short - indeed I did want the skirt - I measured from the wrong spot. Easy...
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4.8
I liked
  • Customer service
  • Workmanship
  • Delivered on time
#915567
Reply to reviews
Solis Spa Covers - Bad customer service damaged product second time now threatening response
Hello, your level of service is terrible. and if I had it delivered to my house there would be no one home to sign. I tried to send pictures to your email all of which were returned. this is not the way to do business with customers. I had not heard any correspondence...
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Anonymous
Anonymous

Florida Department of Agriculture and Consumer ServicesDivision of Consumer Services2005 Apalachee ParkwayTallahassee, Florida 32399Telephone: (850) 410-3800Toll-free within F...

1.7
I didn't like
  • Lack of response
  • Poor shipping packaging
  • No customer service
#848654
Reply to reviews