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Purchased the cover in February 2015 for $300.00. According to their website it carried a 5 year warranty. Within a year it became extremely discolored. The hinge also tore. Contacted the company by email and was asked what i used to clean it. Answered a commercial spa...
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Company wrote 0 public responses to the review from Feb 08.
2.0
I didn't like
  • Quality or customer service
#1185519
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Solis Spa Covers - Cover quality not what I had hoped for.
Solis Spa Covers - Cover quality not what I had hoped for.
We purchased a spa for Solis Manufacturing. It is now a mess. The cover on the inside of the spa is stretched so much that is is causing a problem with the water being able to get into the filter. The phone number on the cover has been disconnected and each time I try...
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Company wrote 0 private or public responses to the review from Dec 12, 2017.
2.2
I liked
  • Delivered on time
I didn't like
  • Poor quality spa cover
  • Lack of response
  • We are unable to contact anyone at company
#1146904
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Do not buy from this company! I paid $500 for a spa cover. Took 3 weeks longer than promised to get it. As I was installing I pulled down on one of the cover straps and it pulled off. I couldnt get anyone at Solis to respond to calla or e mails so I had the credit card...
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Company wrote 0 public responses to the review from Oct 08, 2017.
1.6
I liked
  • Price
I didn't like
  • Service
#1112047
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This company is bankrupt and the lowest rated credit profile in the industry. If you give them your credit card - don't expect to ever see your spa cover. Brandon is the owner an is a complete ***. DO NOT WASTE YOUR HARD EARNED MONEY ON THESE LOSERS! This company is...
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Company wrote 0 public responses to the review from Sep 04, 2017.
Anonymous
Anonymous

We also have an encounter with Brandon and this was under Pearl Ventures and also Solis Patio. He has taken just over $2,800 and we are still waiting 2 years later. He is a ...

1.0
I liked
  • Worse
I didn't like
  • Customer service
  • Lack of response
#1096331
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Solis Spa Covers - # out of service

Ive been trying to call them & it says the #has been disconnected. My cover is cracked in many spots, tie down straps tore off, & the zipper underneith split
Company wrote 0 public responses to the review from Aug 12, 2017.
3.0
Details
Price Affordability
Value for money
Website
#1086807
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Solis Spa Covers - Can't contact for warranty coverage

I purchased a $600 cover with a 5 year warranty. It's been 3 years and I can't get anyone to respond to me for warranty coverage. The cover is super heavy, heat is escaping and the straps have come off!
Company wrote 0 public responses to the review from Jul 06, 2017.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1070763
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Solis Spa Covers - New cover ordered April 12,2017. l have not received a shipping notice yet....

Solis is AKA America's best spa covers. They advertise 10 to 12 business days to ship new spa covers. I ordered a cover April 12, 2017 and have emailed them twice as to when it will ship out. I still haven't gotten confirmation. Meanwhile my old cover is falling apart. Never, never again. The company makes implied promises they do not keep.
Company wrote 0 public responses to the review from May 30, 2017.
2.6
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1053876
Reply to reviews
1st time, I placed the order and never received product. 2nd time, I was billed for a new order. I did not place this order. Did not authorize these charges and did not receive any product. Calls and emails are not returned. Researching Solis on the web resulted in...
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Company wrote 0 public responses to the review from Mar 18, 2017.
Anonymous
RICHARD MONRO

BEWARE SOLIS SPA COVERS IS NOW ADVERTISING UNDER A DIFFERENT NAME AND PHONE NUMBER. HERE IS THERE INFORMATION.http://www.spacoversfast.com/measuring.html(813)448-9260http://ww...

1.0
I liked
  • Worse
I didn't like
  • Loss of money
#1022269
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We wanted to use a company in the USA so we chose Solis. At first the rep Jennifer was nice and helpful. Helped several times over a Month . The 1st problem was that we worked out a deal but was invoiced $70 more. she didn't include the discounts we agreed on. She said...
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Company wrote 0 public responses to the review from Feb 13, 2017.
2.2
I liked
  • Quality
I didn't like
  • Costmer service
#1007187
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Contact Solis Spa Covers

Mailing Address:
SOLIS MANUFACTURING
343 Douglas Road STE 3
Oldsmar, Florida 34677
Phone:
(866) 460-4537
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Solis Spa Covers Products and Services

I ordered one 11 months ago. within 6 months the thing was falling apart. I had several phone calls and sent more than one email with pics. I kept getting the runaround. Finally the owner got on the phone and was a complete ***. Screaming, yelling, condensending. I...
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Company wrote 0 public responses to the review from Feb 06, 2017.
Anonymous
RICHARD MORNO

BEWARESOLIS SPA COVERS IS NOW www.spacoversfast.com, (813)448-9260THEY WILL TAKE YOU MONEY AND RUN

#1003612
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