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To be honest, there were some problems with my first spa cover order. Solis's Customer Service reps were terrific. Throughout our chat and phone conversations, they were courteous, helpful and ultimately we were able to resolve the issue to my satisfaction. The second...
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Anonymous
Anonymous

You have to be kidding me? Are you an employee or family member? Everyone before purchasing from Solis Manufacturing, 343 Douglas Rd. Ste. 3, Oldamar, Florida, 34677,call the...

Bennington County, Vermont
I liked
  • Helpful
  • Quality
  • Professional
#770714
Reply to reviews
I have never left a bad review about any product or service. Solaris Spas advertises shipping in 10-14 business days. Ordered mine in November and here in January I sit without a spa cover and the snow collapsing my old one. I was going to include it as a Christmas...
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Anonymous
Anonymous

Everyone before purchasing from Solis Manufacturing, 343 Douglas Rd. Ste. 3, Oldamar, Florida, 34677,call the BBB at 727-535-5522 and save yourself the pain and heartache of ...

Anonymous
Anonymous

same here 4 weeks no cover not even shipped lies all the time oh in a day or two or oh today shipped never happens

1.0
I didn't like
  • Was lied to several times
#767455
Reply to reviews
I am always hesitant to give feedback on items purchased, especially when a product is fairly new. [ A lot of products can appear to be good when new, only to fail in quality as time passes.] After researching many spa cover sites, I decided to go with Solis Spa...
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5.0
I liked
  • Quality
  • Workmanship
  • Delivered on time
#743837
Reply to reviews

Solis Spa Covers Hot Tub Cover Review

Solis Spa Covers
#964382
2.0
Details
Very poor customer service. Returned a cover as the lining rotted within the first year. Had to pay $30 to return. Now waiting over a month for return. Called many times. Nobody returns phone calls. Will never order again. If no return call or cover this week will report to BBB.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
ODERD A BY PHONE FOR MY CAL SPA AUGUST 21 2015 RECEIVED THE COVER OCT 2 2015 RECEIVED A COVER THAT WAS 3 INCHES TO BIG CALLED COMPANY SPOKE TO OWNER IT IS ALL FAMILY BY THE WAY !!! I WAS TOLD THAT IS WHAT I ORDERD WHEN I TOLD HIM THAT I CALLED IN MODEL AND MAKE THEY...
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Anonymous
Anonymous

Florida Department of Agriculture and Consumer ServicesDivision of Consumer Services2005 Apalachee ParkwayTallahassee, Florida 32399Telephone: (850) 410-3800Toll-free within F...

Anonymous
Bill

It would be better is you actually used punctuation! Very hard to read.

I didn't like
  • Cover was too big had to pay for somthing i cant use
  • No customer service
  • Quick to say it was you not the product
#742743
Reply to reviews
Solis Spa covers - bad, bad, bad experience run don't walk away! The worst company I have ever dealt with, the owner are rude and nasty. They advertise 7 - 10 days to deliver a new cover, totally not true. I ordered one and waited and waited, called after 3 weeks and...
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Anonymous
Anonymous

Florida Department of Agriculture and Consumer ServicesDivision of Consumer Services2005 Apalachee ParkwayTallahassee, Florida 32399Telephone: (850) 410-3800Toll-free within F...

Anonymous
Anonymous

going on 18 days after i ordered same *** no shipping date yet

I didn't like
  • Cussed at me
  • Service
  • No customer service
#741354
Reply to reviews
Owner called me a *** f@#&ing *** and many many MANY other explictives for complaining. Spent $439 on a cover. Was told it would ship in 10-14 days and I would have the cover within 15-18 days of ordering. Paid in full. Four weeks later I called and the RUDEST lady...
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Anonymous
Anonymous

Florida Department of Agriculture and Consumer ServicesDivision of Consumer Services2005 Apalachee ParkwayTallahassee, Florida 32399Telephone: (850) 410-3800Toll-free within F...

1.0
I didn't like
  • Screamed at me
  • No customer service
  • Was lied to several times
#733368
Reply to reviews
Solis Spa Covers -  Six months already bad
I bought my cover from Solis Spa covers in March 2015, less then six months is has turn light green. Last cover (not from them) lasted over 10 years without a problem. They are saying chemical burn. I check my water weekly, same way I did with the last cover for the...
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Anonymous
Anonymous

Florida Department of Agriculture and Consumer ServicesDivision of Consumer Services2005 Apalachee ParkwayTallahassee, Florida 32399Telephone: (850) 410-3800Toll-free within F...

1.8
I didn't like
  • Quick to say it was you not the product
#731431
Reply to reviews
Solis Hot Tub Covers is the worst company we ever had to deal with. When we ordered our cover by phone, They took information like the make and model of the tub, but never asked us to physically measure it. It says on there web site that they have all hot tub...
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Anonymous
Anonymous

Florida Department of Agriculture and Consumer ServicesDivision of Consumer Services2005 Apalachee ParkwayTallahassee, Florida 32399Telephone: (850) 410-3800Toll-free within F...

Anonymous
Anonymous

Florida Department of Agriculture and Consumer ServicesDivision of Consumer Services2005 Apalachee ParkwayTallahassee, Florida 32399Telephone: (850) 410-3800Toll-free within F...

#725196
Reply to reviews
Solis Spa Covers - Damaged hot tub cover.
I received a hot tub cover from Solis Spa cover & Hot tub cover. They did not deliver the hot tub cover within the ten days. (ordered June 27). I call the company the middle of July and I was told they did not have my order. Then the last week of July the sent me...
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I didn't like
  • Lack of response
#709723
Reply to reviews
I bought a cover from this company and upon installation this thing was already falling apart. Endless emails upon unanswered phone calls is all I've gotten. I followed directions to the T and have got nothing but the shaft. This place sucks. I cant even believe this...
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1.5
#709331
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