Manufacturer: Solis Spa Covers Category: Covers Clear all filters (3 of 3 reviews match)
We purchased a hot tub cover last month for our 20 year old hot tub. The staff was friendly, knowledgeable and professional. The customer service is great, I was worried about my measurements and I am glad I trusted Solis's recommendations with the final measurements as the cover fits PERFECTLY. The cover arrived on time and fits perfectly. The quality is excellent. What a great looking hot tub cover and immediately made our backyard look ten...
Read more
I liked
  • Knowledgeable staff
  • Quality
  • Fast delivery
On 11/3/16 I ordered a hot tub cover and lifter. That very same day my credit card was charged for the full amount. Today is 12/14/16 and I do NOT have my cover and lifter despite many phone calls that resulted in broken promises. The last was that by the end of the day yesterday, I'd have the tracking number for my shipment. I just called again at 8:30 am this morning. A very rude employee named Sally answered. She was stuck in traffic and...
Read more

Anonymous We ordered our cover on 11/18. Each time we have called to inquire about it, we get the same answer. They'll get it on the track will get it by next Wednesday. Sally was ver...

It's been SIX (6) weeks since we sent our old cover back to these nit-wits for replacement and they don't ever answer the phone or return voice mail messages.I was suppose to hear back from the owner after a discussion with someone name Jennifer...guess what - not a word. They have danced around the defects in their product claiming it was our fault and They gave me bogus email addresses four different times, and who knows, the last one may have...
Read more

Anonymous Never answer the phone. emails come back. Replacement vinyl (under warranty) didn't fit the foam. They require the customer to pay for returns even if it is the fault of So...

I didn't like
  • Quick to say it was you not the product